abg8's Privacy Policy

1 Scope of Data Collection

abg8 collects the following types of personal information in order to deliver its services properly. We exercise the highest level of care at every stage of data collection and only gather information that is necessary.

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: bKash, Nagad, or Rocket account numbers and transaction details.
• Technical Information: IP address, browser type, device identifiers, and cookie data.
• Activity Information: Gaming history, betting patterns, and account activity logs.

2 Methods of Data Collection

abg8 may collect user information in the following ways:

• Directly Provided: Information you provide during account registration, deposit or withdrawal requests, and when contacting support.
• Automatic Collection: Information collected automatically through cookies, web beacons, and similar technologies while browsing the website.
• From Third Parties: Information received from identity verification agencies, financial institutions, or bodies authorised under applicable law.

Every collection method is secured with SSL encryption technology, which prevents unauthorised access by third parties.

3 Purposes of Data Use

Collected information is used only for the following purposes:

• Creating and managing accounts and verifying user identity.
• Processing deposits, withdrawals, and other financial transactions.
• Properly providing bonuses, promotions, and VIP benefits.
• Resolving technical issues and ensuring customer service.
• Preventing fraud, complying with anti-money laundering (AML) policies, and operating responsible gaming programmes.
• Monitoring and improving platform performance.
• Complying with applicable laws and regulations.

4 Sharing Data with Third Parties

abg8 does not sell or rent your personal information. However, necessary information may be shared with third parties in the following limited circumstances:

• Payment Processors: Information required to complete transactions with payment service providers such as bKash, Nagad, and Rocket.
• Identity Verification Services: Authorised agencies engaged to complete the KYC (Know Your Customer) process.
• Legal Obligations: Based on court orders, government directives, or lawful requests from law enforcement agencies.
• Technology Partners: contracted technology service providers responsible for operating and securing the platform, who work under strict confidentiality agreements.

5 Cookie Policy

The abg8 website uses cookies and similar tracking technologies. Cookies help improve website functionality and personalise your browsing experience.

• Essential Cookies: Necessary to maintain login sessions and security.
• Performance Cookies: Help monitor and improve website performance.
• Personalisation Cookies: Save your preferences and settings.
• Analytics Cookies: Used to improve services by analysing user behaviour.

You can control or disable cookies by changing your browser settings. However, disabling cookies may limit some website functionality.

6 Data Security Measures

To keep your personal and financial information secure, abg8 applies industry-standard security technologies and practices:

• Use of SSL/TLS encryption technology for all data transmissions.
• High-level encryption methods for stored data.
• Regular security audits and vulnerability testing.
• Limited access policy — only authorised staff can access sensitive information.
• Round-the-clock monitoring against security breaches.

Nevertheless, no method of transmitting or storing information over the internet can be claimed to be completely secure. While we are committed to ensuring the highest level of protection, an absolute guarantee of security cannot be given.

7 Data Retention Period

abg8 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• All relevant information is retained while the account remains active.
• After account closure, financial and transaction-related information is retained for the period required under applicable law.
• During dispute resolution or legal proceedings, relevant information is retained until the case is resolved.
• Once the specified period has passed, data is securely deleted or anonymised.

8 User Rights

Under this Policy, you have the following rights:

• Right to Access: The right to know what information we hold about you and to request a copy.
• Right to Rectification: The right to request correction of any inaccuracies or incomplete details in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, subject to legal obligations.
• Right to Restrict Processing: The right to request that the use of your information be limited in specific cases.
• Right to Object: The right to object to the use of your information for certain purposes.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format where applicable.

To exercise these rights, contact us at [email protected].

9 Data of Minors

abg8 is a responsible gaming platform. Our services are for persons aged 21 and above only. We do not knowingly collect or store information from anyone under the age of 21.

If we are informed that a minor has registered on our platform, we will immediately close that account and delete all associated information.

10 International Data Transfers

abg8 primarily stores and processes your information in Bangladesh. However, some information may be transferred to other countries as required by the operations of our technology infrastructure and service providers.

Where information is transferred internationally, we ensure that the receiving party maintains appropriate data protection standards and provides protections consistent with this Policy.

11 Policy Changes and Updates

We may update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes, we will attempt to send a notification to your registered email address. However, it is your responsibility to review this Policy regularly. Continued use of our services after any changes will be taken as your agreement to the updated Policy.

12 Responsible Gaming and Data Protection

abg8 places responsible gaming at the highest priority. To this end, we use your gaming information to:

• Identify potentially problematic gaming behaviour and provide the necessary support.
• Apply protective tools such as self-exclusion or spending limits.
• Keep age verification processes effective.

To learn more about responsible play, visit our Responsible Gaming page.